Request Processor (Venster ID-203)

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Venster: Request Processor

Beschrijving: Define Request Processors

Help: The Request Processor Window allows you to define different processes that you want to occur and the frequency and timing of these processes A Request Processor can be just for a specific Request Type or for all.



TAB: Request Processor

Beschrijving: Request Processor


Help The Request Processor Tab allows you to define processes that you want to occur and the frequency and timing of these processes. If no other user is found, the items are assigned to the supervisor. A Request Processor can be just for a specific Request Type or for all.


Bestand:Request Processor - Request Processor - Venster (iDempiere 1.0.0).png




Naam Naam Beschrijving Help Specificaties
Client Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID
numeric(10) NOT NULL
Table Direct
Organization Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID
numeric(10) NOT NULL
Table Direct
Name Name Alphanumeric identifier of the entity The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. Name
character varying(60) NOT NULL
String
Description Beschrijving Optional short description of the record A description is limited to 255 characters. Description
character varying(255)
String
Active Actief The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

IsActive
character(1) NOT NULL
Yes-No
Request Type Request Type Type of request (e.g. Inquiry, Complaint, ..) Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. R_RequestType_ID
numeric(10)
Table Direct
Schedule Schedule null null AD_Schedule_ID
numeric(10) NOT NULL
Table Direct
Alert after Days Due Alert after Days Due Send email alert after number of days due (0=no alerts) Send an email alert after the item is Due (after Date Next Action). If set to zero, no alert is sent. OverdueAlertDays
numeric(10) NOT NULL
Integer
Reminder Days Reminder Days Days between sending Reminder Emails for a due or inactive Document When a document is due for too long without activity, a reminder is sent. 0 means no reminders.

The Remind Days are the days when the next email reminder is sent.

RemindDays
numeric(10) NOT NULL
Integer
Escalate after Days Due Escalate after Days Due Escalation to superior after number of due days (0 = no) The item will be escalated and assigned to the supervisor after the number of days over due. If 0, there is no escalation. OverdueAssignDays
numeric(10) NOT NULL
Integer
Supervisor Supervisor Supervisor for this user/organization - used for escalation and approval The Supervisor indicates who will be used for forwarding and escalating issues for this user - or for approvals. Supervisor_ID
numeric(10) NOT NULL
Table
Inactivity Alert Days Inactivity Alert Days Send Alert when there is no activity after days (0= no alert) An email alert is sent when the request shows no activity for the number of days defined. InactivityAlertDays
numeric(10) NOT NULL
Integer
Days to keep Log Days to keep Log Number of days to keep the log entries Older Log entries may be deleted KeepLogDays
numeric(10) NOT NULL
Integer
Date last run Date last run Date the process was last run. The Date Last Run indicates the last time that a process was run. DateLastRun
timestamp without time zone
Date+Time
Date next run Date next run Date the process will run next The Date Next Run indicates the next time this process will run. DateNextRun
timestamp without time zone
Date+Time




TAB: Routing

Beschrijving: Request Routing


Help Define the sequence of request types and keywords and to whom the web and mail requests should be routed to. The keywords are separated by space, comma, semicolon, tab or new line. The first match wins (first request type then keyword.


Bestand:Request Processor - Routing - Venster (iDempiere 1.0.0).png




Naam Naam Beschrijving Help Specificaties
Request Routing Request Routing Automatic routing of requests null R_RequestProcessor_Route_ID
numeric(10) NOT NULL
ID
Client Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID
numeric(10) NOT NULL
Table Direct
Organization Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID
numeric(10) NOT NULL
Table Direct
Request Processor Request Processor Processor for Requests Processor for Requests R_RequestProcessor_ID
numeric(10) NOT NULL
Table Direct
Active Actief The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

IsActive
character(1) NOT NULL
Yes-No
Sequence Sequence Method of ordering records; lowest number comes first The Sequence indicates the order of records SeqNo
numeric(10) NOT NULL
Integer
Request Type Request Type Type of request (e.g. Inquiry, Complaint, ..) Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. R_RequestType_ID
numeric(10)
Table Direct
Keyword Keyword Case insensitive keyword Case insensitive keyword for matching. The individual keywords can be separated by space, comma, semicolon, tab or new line. Do not use filler words like "a", "the". At this point, there are NO text search operators like "or" and "and". Keyword
character varying(60)
String
User/Contact User/Contact User within the system - Internal or Business Partner Contact The User identifies a unique user in the system. This could be an internal user or a business partner contact AD_User_ID
numeric(10) NOT NULL
Table Direct




TAB: Log

Beschrijving: null


Help null


Bestand:Request Processor - Log - Venster (iDempiere 1.0.0).png




Naam Naam Beschrijving Help Specificaties
Client Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID
numeric(10) NOT NULL
Table Direct
Organization Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID
numeric(10) NOT NULL
Table Direct
Request Processor Request Processor Processor for Requests Processor for Requests R_RequestProcessor_ID
numeric(10) NOT NULL
Table Direct
Created Created Date this record was created The Created field indicates the date that this record was created. Created
timestamp without time zone NOT NULL
Date+Time
Summary Summary Textual summary of this request The Summary allows free form text entry of a recap of this request. Summary
character varying(2000)
Text
Error Error An Error occurred in the execution null IsError
character(1) NOT NULL
Yes-No
Reference Referentie Reference for this record The Reference displays the source document number. Reference
character varying(60)
String
Text Message Text Message Text Message null TextMsg
character varying(2000)
Text
Description Beschrijving Optional short description of the record A description is limited to 255 characters. Description
character varying(255)
String


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