Request (Window ID-201)

⇐ Table of Contents

Window: Request

Description: Work on your requests

Help: The Request Window is used to define and track any request assigned to you.

Tab: Request

Description: Define Request

Help: The Request Tab defines any Request submitted by a Business Partner or internally.

Fields

Name	Description	Help	Technical Data
Fixed in	Fixed in Change Notice		R_Request.M_FixChangeNotice_ID numeric(10) Table
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_Request.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_Request.AD_Org_ID numeric(10) Table Direct
Document No	Document sequence number of the document	The document number is usually automatically generated by the system and determined by the document type of the document. If the document is not saved, the preliminary number is displayed in "<>". If the document type of your document has no automatic document sequence defined, the field is empty if you create a new document. This is for documents which usually have an external number (like vendor invoice). If you leave the field empty, the system will generate a document number for you. The document sequence used for this fallback number is defined in the "Maintain Sequence" window with the name "DocumentNo_<TableName>", where TableName is the actual name of the table (e.g. C_Order).	R_Request.DocumentNo character varying(30) String
Due type	Status of the next action for this Request	The Due Type indicates if this request is Due, Overdue or Scheduled.	R_Request.DueType character(1) List
Request Type	Type of request (e.g. Inquiry, Complaint, ..)	Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.	R_Request.R_RequestType_ID numeric(10) Table Direct
Group	Request Group	Group of requests (e.g. version numbers, responsibility, ...)	R_Request.R_Group_ID numeric(10) Table Direct
Category	Request Category	Category or Topic of the Request	R_Request.R_Category_ID numeric(10) Table Direct
Related Request	Related Request (Master Issue, ..)	Request related to this request	R_Request.R_RequestRelated_ID numeric(10) Search
Status	Request Status	Status if the request (open, closed, investigating, ..)	R_Request.R_Status_ID numeric(10) Table Direct
Resolution	Request Resolution	Resolution status (e.g. Fixed, Rejected, ..)	R_Request.R_Resolution_ID numeric(10) Table Direct
Priority	Indicates if this request is of a high, medium or low priority.	The Priority indicates the importance of this request.	R_Request.Priority character(1) List
User Importance	Priority of the issue for the User		R_Request.PriorityUser character(1) List
Summary	Textual summary of this request	The Summary allows free form text entry of a recap of this request.	R_Request.Summary character varying(2000) Text
Confidentiality	Type of Confidentiality		R_Request.ConfidentialType character(1) List
Invoiced	Is this invoiced?	If selected, invoices are created	R_Request.IsInvoiced character(1) Yes-No
Escalated	This request has been escalated	The Escalated checkbox indicates that this request has been escalated or raised in importance.	R_Request.IsEscalated character(1) Yes-No
Self-Service	This is a Self-Service entry or this entry can be changed via Self-Service	Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality.	R_Request.IsSelfService character(1) Yes-No
Sales Representative	Sales Representative or Company Agent	The Sales Representative indicates the Sales Rep for this Region. Any Sales Rep must be a valid internal user.	R_Request.SalesRep_ID numeric(10) Table
Role	Responsibility Role	The Role determines security and access a user who has this Role will have in the System.	R_Request.AD_Role_ID numeric(10) Table Direct
Date Next Action	Date that this request should be acted on	The Date Next Action indicates the next scheduled date for an action to occur for this request.	R_Request.DateNextAction timestamp without time zone Date+Time
Entry Confidentiality	Confidentiality of the individual entry		R_Request.ConfidentialTypeEntry character(1) List
Standard Response	Request Standard Response	Text blocks to be copied into request response text	R_Request.R_StandardResponse_ID numeric(10) Table Direct
Mail Template	Text templates for mailings	The Mail Template indicates the mail template for return messages. Mail text can include variables. The priority of parsing is User/Contact, Business Partner and then the underlying business object (like Request, Dunning, Workflow object). So, @Name@ would resolve into the User name (if user is defined defined), then Business Partner name (if business partner is defined) and then the Name of the business object if it has a Name. For Multi-Lingual systems, the template is translated based on the Business Partner's language selection.	R_Request.R_MailText_ID numeric(10) Table Direct
Result	Result of the action taken	The Result indicates the result of any action taken on this request.	R_Request.Result character varying(2000) Text
Product Used	Product/Resource/Service used in Request	Invoicing uses the Product used.	R_Request.M_ProductSpent_ID numeric(10) Search
Quantity Used	Quantity used for this event		R_Request.QtySpent numeric Quantity
Activity	Business Activity	Activities indicate tasks that are performed and used to utilize Activity based Costing	R_Request.C_Activity_ID numeric(10) Table Direct
Quantity Invoiced	Invoiced Quantity	The Invoiced Quantity indicates the quantity of a product that have been invoiced.	R_Request.QtyInvoiced numeric Quantity
Task Status	Status of the Task	Completion Rate and Status of the Task	R_Request.TaskStatus character(1) List
Quantity Plan	Planned Quantity	Planned Quantity	R_Request.QtyPlan numeric Quantity
Start Time	Time started		R_Request.StartTime timestamp without time zone Date+Time
End Time	End of the time span		R_Request.EndTime timestamp without time zone Date+Time
Start Date	First effective day (inclusive)	The Start Date indicates the first or starting date	R_Request.StartDate timestamp without time zone Date+Time
Close Date	Close Date	The Start Date indicates the last or final date	R_Request.CloseDate timestamp without time zone Date+Time
Business Partner	Identifies a Business Partner	A Business Partner is anyone with whom you transact. This can include Vendor, Customer, Employee or Salesperson	R_Request.C_BPartner_ID numeric(10) Search
User/Contact	User within the system - Internal or Business Partner Contact	The User identifies a unique user in the system. This could be an internal user or a business partner contact	R_Request.AD_User_ID numeric(10) Table Direct
Project	Financial Project	A Project allows you to track and control internal or external activities.	R_Request.C_Project_ID numeric(10) Table Direct
Asset	Asset used internally or by customers	An asset is either created by purchasing or by delivering a product. An asset can be used internally or be a customer asset.	R_Request.A_Asset_ID numeric(10) Search
Order	Order	The Order is a control document. The Order is complete when the quantity ordered is the same as the quantity shipped and invoiced. When you close an order, unshipped (backordered) quantities are cancelled.	R_Request.C_Order_ID numeric(10) Search
Invoice	Invoice Identifier	The Invoice Document.	R_Request.C_Invoice_ID numeric(10) Search
Product	Product, Service, Item	Identifies an item which is either purchased or sold in this organization.	R_Request.M_Product_ID numeric(10) Search
Payment	Payment identifier	The Payment is a unique identifier of this payment.	R_Request.C_Payment_ID numeric(10) Search
Shipment/Receipt	Material Shipment Document	The Material Shipment / Receipt	R_Request.M_InOut_ID numeric(10) Search
RMA	Return Material Authorization	A Return Material Authorization may be required to accept returns and to create Credit Memos	R_Request.M_RMA_ID numeric(10) Search
Request Amount	Amount associated with this request	The Request Amount indicates any amount that is associated with this request. For example, a warranty amount or refund amount.	R_Request.RequestAmt numeric Amount
Campaign	Marketing Campaign	The Campaign defines a unique marketing program. Projects can be associated with a pre defined Marketing Campaign. You can then report based on a specific Campaign.	R_Request.C_Campaign_ID numeric(10) Table Direct
Table	Database Table information	The Database Table provides the information of the table definition	R_Request.AD_Table_ID numeric(10) Table Direct
Record UUID			R_Request.Record_UU character varying(36) Record UUID
Record ID	Direct internal record ID	The Record ID is the internal unique identifier of a record. Please note that zooming to the record may not be successful for Orders, Invoices and Shipment/Receipts as sometimes the Sales Order type is not known.	R_Request.Record_ID numeric(10) Record ID
Date Last Action	Date this request was last acted on	The Date Last Action indicates that last time that the request was acted on.	R_Request.DateLastAction timestamp without time zone Date+Time
Last Alert	Date when last alert were sent	The last alert date is updated when a reminder email is sent	R_Request.DateLastAlert timestamp without time zone Date+Time
Last Result	Result of last contact	The Last Result identifies the result of the last contact made.	R_Request.LastResult character varying(2000) String
Created	Date this record was created	The Created field indicates the date that this record was created.	R_Request.Created timestamp without time zone Date+Time
Created By	User who created this records	The Created By field indicates the user who created this record.	R_Request.CreatedBy numeric(10) Search
Updated	Date this record was updated	The Updated field indicates the date that this record was updated.	R_Request.Updated timestamp without time zone Date+Time
Updated By	User who updated this records	The Updated By field indicates the user who updated this record.	R_Request.UpdatedBy numeric(10) Search
Change Request	BOM (Engineering) Change Request	Change requests for a Bill of Materials. They can be automatically created from Requests, if enabled in the Request Type and the Request Group refers to a Bill of Materials	R_Request.M_ChangeRequest_ID numeric(10) Search
Request Invoice	The generated invoice for this request	The optionally generated invoice for the request	R_Request.C_InvoiceRequest_ID numeric(10) Search
Processed	The document has been processed	The Processed checkbox indicates that a document has been processed.	R_Request.Processed character(1) Yes-No

Tab: Updates

Description: Request Updates

Help: Updated of the Request

Fields

Name	Description	Help	Technical Data
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_RequestUpdate.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_RequestUpdate.AD_Org_ID numeric(10) Table Direct
Request	Request from a Business Partner or Prospect	The Request identifies a unique request from a Business Partner or Prospect.	R_RequestUpdate.R_Request_ID numeric(10) Search
Entry Confidentiality	Confidentiality of the individual entry		R_RequestUpdate.ConfidentialTypeEntry character(1) List
Created	Date this record was created	The Created field indicates the date that this record was created.	R_RequestUpdate.Created timestamp without time zone Date+Time
Created By	User who created this records	The Created By field indicates the user who created this record.	R_RequestUpdate.CreatedBy numeric(10) Search
Result	Result of the action taken	The Result indicates the result of any action taken on this request.	R_RequestUpdate.Result character varying(2000) Memo
Quantity Used	Quantity used for this event		R_RequestUpdate.QtySpent numeric Quantity
Quantity Invoiced	Invoiced Quantity	The Invoiced Quantity indicates the quantity of a product that have been invoiced.	R_RequestUpdate.QtyInvoiced numeric Quantity
Product Used	Product/Resource/Service used in Request	Invoicing uses the Product used.	R_RequestUpdate.M_ProductSpent_ID numeric(10) Search

Tab: History

Description: Request History (Old values)

Help: The History Tab displays changes of a Request. The data displayed are the OLD (changed from) values. The new data is in the request.

Fields

Name	Description	Help	Technical Data
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_RequestAction.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_RequestAction.AD_Org_ID numeric(10) Table Direct
Request	Request from a Business Partner or Prospect	The Request identifies a unique request from a Business Partner or Prospect.	R_RequestAction.R_Request_ID numeric(10) Search
Created	Date this record was created	The Created field indicates the date that this record was created.	R_RequestAction.Created timestamp without time zone Date+Time
Created By	User who created this records	The Created By field indicates the user who created this record.	R_RequestAction.CreatedBy numeric(10) Search
Request Type	Type of request (e.g. Inquiry, Complaint, ..)	Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.	R_RequestAction.R_RequestType_ID numeric(10) Table Direct
Group	Request Group	Group of requests (e.g. version numbers, responsibility, ...)	R_RequestAction.R_Group_ID numeric(10) Table Direct
Category	Request Category	Category or Topic of the Request	R_RequestAction.R_Category_ID numeric(10) Table Direct
Status	Request Status	Status if the request (open, closed, investigating, ..)	R_RequestAction.R_Status_ID numeric(10) Table Direct
Resolution	Request Resolution	Resolution status (e.g. Fixed, Rejected, ..)	R_RequestAction.R_Resolution_ID numeric(10) Table Direct
Priority	Indicates if this request is of a high, medium or low priority.	The Priority indicates the importance of this request.	R_RequestAction.Priority character(1) List
User Importance	Priority of the issue for the User		R_RequestAction.PriorityUser character(1) List
Summary	Textual summary of this request	The Summary allows free form text entry of a recap of this request.	R_RequestAction.Summary character varying(2000) Text
Confidentiality	Type of Confidentiality		R_RequestAction.ConfidentialType character(1) List
Invoiced	Is this invoiced?	If selected, invoices are created	R_RequestAction.IsInvoiced character(1) Yes-No
Escalated	This request has been escalated	The Escalated checkbox indicates that this request has been escalated or raised in importance.	R_RequestAction.IsEscalated character(1) List
Self-Service	This is a Self-Service entry or this entry can be changed via Self-Service	Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality.	R_RequestAction.IsSelfService character(1) List
Sales Representative	Sales Representative or Company Agent	The Sales Representative indicates the Sales Rep for this Region. Any Sales Rep must be a valid internal user.	R_RequestAction.SalesRep_ID numeric(10) Search
Role	Responsibility Role	The Role determines security and access a user who has this Role will have in the System.	R_RequestAction.AD_Role_ID numeric(10) Table Direct
Date Next Action	Date that this request should be acted on	The Date Next Action indicates the next scheduled date for an action to occur for this request.	R_RequestAction.DateNextAction timestamp without time zone Date+Time
Product Used	Product/Resource/Service used in Request	Invoicing uses the Product used.	R_RequestAction.M_ProductSpent_ID numeric(10) Search
Quantity Used	Quantity used for this event		R_RequestAction.QtySpent numeric Quantity
Activity	Business Activity	Activities indicate tasks that are performed and used to utilize Activity based Costing	R_RequestAction.C_Activity_ID numeric(10) Table Direct
Quantity Invoiced	Invoiced Quantity	The Invoiced Quantity indicates the quantity of a product that have been invoiced.	R_RequestAction.QtyInvoiced numeric Quantity
Task Status	Status of the Task	Completion Rate and Status of the Task	R_RequestAction.TaskStatus character(1) List
Quantity Plan	Planned Quantity	Planned Quantity	R_RequestAction.QtyPlan numeric Quantity
Start Plan	Planned Start Date	Date when you plan to start	R_RequestAction.DateStartPlan timestamp without time zone Date
Complete Plan	Planned Completion Date	Date when the task is planned to be complete	R_RequestAction.DateCompletePlan timestamp without time zone Date
Start Date	First effective day (inclusive)	The Start Date indicates the first or starting date	R_RequestAction.StartDate timestamp without time zone Date+Time
End Date	Last effective date (inclusive)	The End Date indicates the last date in this range.	R_RequestAction.EndDate timestamp without time zone Date+Time
Business Partner	Identifies a Business Partner	A Business Partner is anyone with whom you transact. This can include Vendor, Customer, Employee or Salesperson	R_RequestAction.C_BPartner_ID numeric(10) Search
User/Contact	User within the system - Internal or Business Partner Contact	The User identifies a unique user in the system. This could be an internal user or a business partner contact	R_RequestAction.AD_User_ID numeric(10) Table Direct
Project	Financial Project	A Project allows you to track and control internal or external activities.	R_RequestAction.C_Project_ID numeric(10) Table Direct
Asset	Asset used internally or by customers	An asset is either created by purchasing or by delivering a product. An asset can be used internally or be a customer asset.	R_RequestAction.A_Asset_ID numeric(10) Search
Order	Order	The Order is a control document. The Order is complete when the quantity ordered is the same as the quantity shipped and invoiced. When you close an order, unshipped (backordered) quantities are cancelled.	R_RequestAction.C_Order_ID numeric(10) Search
Invoice	Invoice Identifier	The Invoice Document.	R_RequestAction.C_Invoice_ID numeric(10) Search
Product	Product, Service, Item	Identifies an item which is either purchased or sold in this organization.	R_RequestAction.M_Product_ID numeric(10) Search
Payment	Payment identifier	The Payment is a unique identifier of this payment.	R_RequestAction.C_Payment_ID numeric(10) Search
Shipment/Receipt	Material Shipment Document	The Material Shipment / Receipt	R_RequestAction.M_InOut_ID numeric(10) Search
RMA	Return Material Authorization	A Return Material Authorization may be required to accept returns and to create Credit Memos	R_RequestAction.M_RMA_ID numeric(10) Search
Null Columns	Columns with NULL value	Null values are used for showing "no change"	R_RequestAction.NullColumns character varying(255) String

Tab: Update Notification

Description: List Recipients for to receive Request Updates

Help:

Fields

Name	Description	Help	Technical Data
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_RequestUpdates.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_RequestUpdates.AD_Org_ID numeric(10) Table Direct
Request	Request from a Business Partner or Prospect	The Request identifies a unique request from a Business Partner or Prospect.	R_RequestUpdates.R_Request_ID numeric(10) Search
User/Contact	User within the system - Internal or Business Partner Contact	The User identifies a unique user in the system. This could be an internal user or a business partner contact	R_RequestUpdates.AD_User_ID numeric(10) Search
Active	The record is active in the system	There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports. There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.	R_RequestUpdates.IsActive character(1) Yes-No
Self-Service	This is a Self-Service entry or this entry can be changed via Self-Service	Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality.	R_RequestUpdates.IsSelfService character(1) Yes-No