Request Processor (Venster ID-203)

Venster: Request Processor

Beschrijving: Define Request Processors

Help: The Request Processor Window allows you to define different processes that you want to occur and the frequency and timing of these processes A Request Processor can be just for a specific Request Type or for all.

TAB: Request Processor

Beschrijving: Request Processor

Help The Request Processor Tab allows you to define processes that you want to occur and the frequency and timing of these processes. If no other user is found, the items are assigned to the supervisor. A Request Processor can be just for a specific Request Type or for all.

Bestand:Request Processor - Request Processor - Venster (iDempiere 1.0.0).png

Naam	Naam	Beschrijving	Help	Specificaties
Client	Client	Client/Tenant for this installation.	A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client.	AD_Client_ID numeric(10) NOT NULL Table Direct
Organization	Organization	Organizational entity within client	An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations.	AD_Org_ID numeric(10) NOT NULL Table Direct
Name	Name	Alphanumeric identifier of the entity	The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length.	Name character varying(60) NOT NULL String
Description	Beschrijving	Optional short description of the record	A description is limited to 255 characters.	Description character varying(255) String
Active	Actief	The record is active in the system	There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports. There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.	IsActive character(1) NOT NULL Yes-No
Request Type	Request Type	Type of request (e.g. Inquiry, Complaint, ..)	Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.	R_RequestType_ID numeric(10) Table Direct
Schedule	Schedule	null	null	AD_Schedule_ID numeric(10) NOT NULL Table Direct
Alert after Days Due	Alert after Days Due	Send email alert after number of days due (0=no alerts)	Send an email alert after the item is Due (after Date Next Action). If set to zero, no alert is sent.	OverdueAlertDays numeric(10) NOT NULL Integer
Reminder Days	Reminder Days	Days between sending Reminder Emails for a due or inactive Document	When a document is due for too long without activity, a reminder is sent. 0 means no reminders. The Remind Days are the days when the next email reminder is sent.	RemindDays numeric(10) NOT NULL Integer
Escalate after Days Due	Escalate after Days Due	Escalation to superior after number of due days (0 = no)	The item will be escalated and assigned to the supervisor after the number of days over due. If 0, there is no escalation.	OverdueAssignDays numeric(10) NOT NULL Integer
Supervisor	Supervisor	Supervisor for this user/organization - used for escalation and approval	The Supervisor indicates who will be used for forwarding and escalating issues for this user - or for approvals.	Supervisor_ID numeric(10) NOT NULL Table
Inactivity Alert Days	Inactivity Alert Days	Send Alert when there is no activity after days (0= no alert)	An email alert is sent when the request shows no activity for the number of days defined.	InactivityAlertDays numeric(10) NOT NULL Integer
Days to keep Log	Days to keep Log	Number of days to keep the log entries	Older Log entries may be deleted	KeepLogDays numeric(10) NOT NULL Integer
Date last run	Date last run	Date the process was last run.	The Date Last Run indicates the last time that a process was run.	DateLastRun timestamp without time zone Date+Time
Date next run	Date next run	Date the process will run next	The Date Next Run indicates the next time this process will run.	DateNextRun timestamp without time zone Date+Time

TAB: Routing

Beschrijving: Request Routing

Help Define the sequence of request types and keywords and to whom the web and mail requests should be routed to. The keywords are separated by space, comma, semicolon, tab or new line. The first match wins (first request type then keyword.

Bestand:Request Processor - Routing - Venster (iDempiere 1.0.0).png

Naam	Naam	Beschrijving	Help	Specificaties
Request Routing	Request Routing	Automatic routing of requests	null	R_RequestProcessor_Route_ID numeric(10) NOT NULL ID
Client	Client	Client/Tenant for this installation.	A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client.	AD_Client_ID numeric(10) NOT NULL Table Direct
Organization	Organization	Organizational entity within client	An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations.	AD_Org_ID numeric(10) NOT NULL Table Direct
Request Processor	Request Processor	Processor for Requests	Processor for Requests	R_RequestProcessor_ID numeric(10) NOT NULL Table Direct
Active	Actief	The record is active in the system	There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports. There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.	IsActive character(1) NOT NULL Yes-No
Sequence	Sequence	Method of ordering records; lowest number comes first	The Sequence indicates the order of records	SeqNo numeric(10) NOT NULL Integer
Request Type	Request Type	Type of request (e.g. Inquiry, Complaint, ..)	Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.	R_RequestType_ID numeric(10) Table Direct
Keyword	Keyword	Case insensitive keyword	Case insensitive keyword for matching. The individual keywords can be separated by space, comma, semicolon, tab or new line. Do not use filler words like "a", "the". At this point, there are NO text search operators like "or" and "and".	Keyword character varying(60) String
User/Contact	User/Contact	User within the system - Internal or Business Partner Contact	The User identifies a unique user in the system. This could be an internal user or a business partner contact	AD_User_ID numeric(10) NOT NULL Table Direct

TAB: Log

Beschrijving: null

Help null

Bestand:Request Processor - Log - Venster (iDempiere 1.0.0).png

Naam	Naam	Beschrijving	Help	Specificaties
Client	Client	Client/Tenant for this installation.	A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client.	AD_Client_ID numeric(10) NOT NULL Table Direct
Organization	Organization	Organizational entity within client	An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations.	AD_Org_ID numeric(10) NOT NULL Table Direct
Request Processor	Request Processor	Processor for Requests	Processor for Requests	R_RequestProcessor_ID numeric(10) NOT NULL Table Direct
Created	Created	Date this record was created	The Created field indicates the date that this record was created.	Created timestamp without time zone NOT NULL Date+Time
Summary	Summary	Textual summary of this request	The Summary allows free form text entry of a recap of this request.	Summary character varying(2000) Text
Error	Error	An Error occurred in the execution	null	IsError character(1) NOT NULL Yes-No
Reference	Referentie	Reference for this record	The Reference displays the source document number.	Reference character varying(60) String
Text Message	Text Message	Text Message	null	TextMsg character varying(2000) Text
Description	Beschrijving	Optional short description of the record	A description is limited to 255 characters.	Description character varying(255) String