Request Type (Window ID-244)

⇐ Table of Contents

Window: Request Type

Description: Maintain Request Types

Help: Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.

Tab: Request Type

Description: Type of request (e.g. Inquiry, Complaint, ..)

Help: Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.

Fields

Name	Description	Help	Technical Data
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_RequestType.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_RequestType.AD_Org_ID numeric(10) Table Direct
Name	Alphanumeric identifier of the entity	The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length.	R_RequestType.Name character varying(60) String
Description	Optional short description of the record	A description is limited to 255 characters.	R_RequestType.Description character varying(255) String
Active	The record is active in the system	There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports. There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.	R_RequestType.IsActive character(1) Yes-No
Status Category	Request Status Category	Category of Request Status enables to maintain different set of Status for different Request Categories	R_RequestType.R_StatusCategory_ID numeric(10) Table Direct
Default	Default value	The Default Checkbox indicates if this record will be used as a default value.	R_RequestType.IsDefault character(1) Yes-No
Self-Service	This is a Self-Service entry or this entry can be changed via Self-Service	Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality.	R_RequestType.IsSelfService character(1) Yes-No
EMail when Due	Send EMail when Request becomes due	Send EMail when Request becomes due	R_RequestType.IsEMailWhenDue character(1) Yes-No
Due Date Tolerance	Tolerance in days between the Date Next Action and the date the request is regarded as overdue	When the Date Next Action is passed, the Request becomes Due. After the Due Date Tolerance, the Request becomes Overdue.	R_RequestType.DueDateTolerance numeric(10) Integer
EMail when Overdue	Send EMail when Request becomes overdue	Send EMail when Request becomes overdue	R_RequestType.IsEMailWhenOverdue character(1) Yes-No
Auto Due Date Days	Automatic Due Date Days	If a due date is not defined and the Auto Due Days ins greater then zero, a due date in the number of days is automatically created.	R_RequestType.AutoDueDateDays numeric(10) Integer
Invoiced	Is this invoiced?	If selected, invoices are created	R_RequestType.IsInvoiced character(1) Yes-No
Confidentiality	Type of Confidentiality		R_RequestType.ConfidentialType character(1) List
Confidential Info	Can enter confidential information	When entering/updating Requests over the web, the user can mark his info as confidential	R_RequestType.IsConfidentialInfo character(1) Yes-No
Create Change Request	Automatically create BOM (Engineering) Change Request	Create automatically a Product Bill of Material (Engineering) Change Request when the Request Group references a Product BOM	R_RequestType.IsAutoChangeRequest character(1) Yes-No
Header Color	Header color of calendar dashlet		R_RequestType.HeaderColor character varying(7) String
Content Color	Content color of calendar dashlet		R_RequestType.ContentColor character varying(7) String

Tab: Update Notification

Description: List Recipients for to receive Request Updates

Help:

Fields

Name	Description	Help	Technical Data
Tenant	Tenant for this installation.	A Tenant is a company or a legal entity. You cannot share data between Tenants.	R_RequestTypeUpdates.AD_Client_ID numeric(10) Table Direct
Organization	Organizational entity within tenant	An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations.	R_RequestTypeUpdates.AD_Org_ID numeric(10) Table Direct
Request Type	Type of request (e.g. Inquiry, Complaint, ..)	Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.	R_RequestTypeUpdates.R_RequestType_ID numeric(10) Table Direct
User/Contact	User within the system - Internal or Business Partner Contact	The User identifies a unique user in the system. This could be an internal user or a business partner contact	R_RequestTypeUpdates.AD_User_ID numeric(10) Search
Active	The record is active in the system	There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports. There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.	R_RequestTypeUpdates.IsActive character(1) Yes-No
Self-Service	This is a Self-Service entry or this entry can be changed via Self-Service	Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality.	R_RequestTypeUpdates.IsSelfService character(1) Yes-No