Request Type (Window ID-244)

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Table of Contents

Window: Request Type

Description: Maintain Request Types

Help: Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.

Tab: Request Type

Description: Type of request (e.g. Inquiry, Complaint, ..)

Help: Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc.

Request Type - Request Type - Window (iDempiere 1.0.0).png

Fields
Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. R_RequestType.AD_Client_ID
numeric(10)
Table Direct
Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. R_RequestType.AD_Org_ID
numeric(10)
Table Direct
Name Alphanumeric identifier of the entity The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. R_RequestType.Name
character varying(60)
String
Description Optional short description of the record A description is limited to 255 characters. R_RequestType.Description
character varying(255)
String
Active The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

R_RequestType.IsActive
character(1)
Yes-No
Status Category Request Status Category Category of Request Status enables to maintain different set of Status for different Request Categories R_RequestType.R_StatusCategory_ID
numeric(10)
Table Direct
Default Default value The Default Checkbox indicates if this record will be used as a default value. R_RequestType.IsDefault
character(1)
Yes-No
Self-Service This is a Self-Service entry or this entry can be changed via Self-Service Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. R_RequestType.IsSelfService
character(1)
Yes-No
EMail when Due Send EMail when Request becomes due Send EMail when Request becomes due R_RequestType.IsEMailWhenDue
character(1)
Yes-No
Due Date Tolerance Tolerance in days between the Date Next Action and the date the request is regarded as overdue When the Date Next Action is passed, the Request becomes Due. After the Due Date Tolerance, the Request becomes Overdue. R_RequestType.DueDateTolerance
numeric(10)
Integer
EMail when Overdue Send EMail when Request becomes overdue Send EMail when Request becomes overdue R_RequestType.IsEMailWhenOverdue
character(1)
Yes-No
Auto Due Date Days Automatic Due Date Days If a due date is not defined and the Auto Due Days ins greater then zero, a due date in the number of days is automatically created. R_RequestType.AutoDueDateDays
numeric(10)
Integer
Invoiced Is this invoiced? If selected, invoices are created R_RequestType.IsInvoiced
character(1)
Yes-No
Confidentiality Type of Confidentiality R_RequestType.ConfidentialType
character(1)
List
Confidential Info Can enter confidential information When entering/updating Requests over the web, the user can mark his info as confidential R_RequestType.IsConfidentialInfo
character(1)
Yes-No
Create Change Request Automatically create BOM (Engineering) Change Request Create automatically a Product Bill of Material (Engineering) Change Request when the Request Group references a Product BOM R_RequestType.IsAutoChangeRequest
character(1)
Yes-No
Header Color Header color of calendar dashlet R_RequestType.HeaderColor
character varying(7)
String
Content Color Content color of calendar dashlet R_RequestType.ContentColor
character varying(7)
String

Tab: Update Notification

Description: List Recipients for to receive Request Updates

Help:

Request Type - Update Notification - Window (iDempiere 1.0.0).png

Fields
Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. R_RequestTypeUpdates.AD_Client_ID
numeric(10)
Table Direct
Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. R_RequestTypeUpdates.AD_Org_ID
numeric(10)
Table Direct
Request Type Type of request (e.g. Inquiry, Complaint, ..) Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. R_RequestTypeUpdates.R_RequestType_ID
numeric(10)
Table Direct
User/Contact User within the system - Internal or Business Partner Contact The User identifies a unique user in the system. This could be an internal user or a business partner contact R_RequestTypeUpdates.AD_User_ID
numeric(10)
Search
Active The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

R_RequestTypeUpdates.IsActive
character(1)
Yes-No
Self-Service This is a Self-Service entry or this entry can be changed via Self-Service Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. R_RequestTypeUpdates.IsSelfService
character(1)
Yes-No


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